Frequently Asked Questions

How do I place an order?

Add what you want to the cart and check out on the website, or send us your list on WhatsApp and we will put the order together for you. You are also welcome to buy in person at the shop.

How will I know my order was received?

You get an order confirmation showing your order number. Our team then follows up on WhatsApp or by phone to confirm the delivery details before we dispatch.

Can I change or cancel an order?

Message us as soon as you can. If the order has not been packed or handed to the courier we can still change it. Once it is with the courier we cannot recall it, but you can still return it under our returns policy.

Do you deliver across Kenya?

Yes. We deliver to Nairobi and all major towns across Kenya using courier partners, so Mombasa, Kisumu, Nakuru, Eldoret and everywhere else are all covered.

How long does delivery take?

Nairobi: same day or next day after your order is confirmed.
Other towns: most orders arrive within 24 hours of dispatch. You receive tracking details once your order leaves the shop.

How much does delivery cost?

The delivery fee depends on where you are and is shown before you confirm your order at checkout. For bulky or wholesale orders we quote delivery separately.

Can I track my order?

Yes. Use our track order page with your order number to see where your parcel is.

What payment methods do you accept?

We accept M-Pesa, bank transfer, card, and pay on delivery in selected Nairobi areas. M-Pesa is the quickest way to get an order dispatched the same day.

Is it safe to pay online?

Payments are handled through our payment providers, and we do not ask you to send card details over chat or email. If you would rather not pay online, choose pay on delivery where it is available or pay at the shop.

Do you offer pay on delivery?

Yes, in selected areas within Nairobi. Our team confirms whether your area is covered when we call to arrange the delivery.

Where is your shop?

We are at Star Mall, Tom Mboya Street, Nairobi CBD, opposite Eastmatt. It is a pick-up shop: you pay when you collect your order. Address, map and directions are on the shop location page.

Can I collect my order from the shop?

Yes. Choose pickup when you order, or tell us on WhatsApp. Message us before you come so your items are packed and waiting when you arrive.

What are your opening hours?

Our current hours are kept up to date on the shop location page. We are closed on Sundays.

Are your products genuine?

Yes. We stock branded products with real specifications and warranties we are willing to honour. If we cannot verify a specification, we do not print it.

How do I know which battery fits my torch?

Check the product page for the torch, or browse the battery guide which lists the batteries we sell and the torches that use them. Some torches need protected button-top cells and others need flat-top. Send us your model on WhatsApp and we will confirm the right one.

Do your products come with a warranty?

Many do. Products such as solar cameras, flashlights and lithium batteries carry a limited manufacturer warranty, and the terms are listed on each product page. If you need to make a claim, contact us and we will handle it.

What if my item arrives damaged?

Contact us within 1 day of delivery. A confirmed damaged or defective item is replaced or refunded in full. Full details are on the refund and returns page.

How long do I have to report a problem?

Report it within 1 day of receiving your delivery, and the item needs to reach us within 2 working days of the delivery date. The sooner you tell us, the faster we can sort it out.

When will I get my refund?

Once the returned item reaches us we inspect it, and confirmed cases are refunded within 7 business days by M-Pesa or your original payment method.

Do you sell in bulk?

Yes. We supply hardware shops, retailers, schools, security firms, churches, NGOs and companies. See the wholesale and bulk orders page for what we supply.

How do I get bulk pricing?

Send your list with quantities by WhatsApp, phone or the contact form. We reply with bulk pricing, availability and delivery timelines within one working day.

Do you issue invoices?

Yes. Tell us the organisation name when you order and we will provide documentation with your order.